Driving Customer Excellence
Focused on Real Personal Service and providing end-to-end and customised security management solutions has positioned DSS to provide comprehensive security services to a myriad of customers, this is what their experience is of DSS.
At DSS customer excellence is not just a philosophy but a true ambition and passion which forms part of our daily focus and engagements with our customers.
It has been proven time and time again that the best advocate for your business is a satisfied customer.
This is not a new approach that is DSS are following; in fact we have been building up customer satisfaction data from our customers since 2013.
Many organisations who attempt to gauge customer satisfaction (if at all) will use large scale rating methods. From our experience a 3 point scoring system ensures that there is no where for DSS to hide if we haven't delivered what the customer expects from us. The 3 point scoring system allows the customer to either rate us on delivering above their expectation, according to their expectation or below their expectation – simple!
As superior service delivery is our ambition and passion it is essential that we are proactive in our service delivery. This is made possible by trending our customer satisfaction information which empowers management to ensure consistent service excellence.
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To be the preferred security service provider to select organisations where cultural alignment and high service delivery, complimented by committed management, yields a high quality of Real Personal Service to our select customers.
To ensure that we:
Provide a high standard of Real Personal Service;
Innovate in delivering superior services;
Execute according to our commitment to each and every one of our customers;
Implement our passion for security;
Listen to our customers and adapt to their needs.